Privacy Policy

Mattressmania, a premium online store from Sleepsoul G.T., featuring Seeron as our Hero Brand, operates this website and all related services, including content, tools, features, products, and services, to provide you with a curated and seamless shopping experience (the "Services"). Mattressmania is powered by Shopify, enabling us to offer a secure, reliable, and efficient shopping experience.

This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with the Services, including purchases, account creation, or other communications. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to any information that identifies, or can reasonably be linked to, you or another individual. It does not include de-identified or anonymous information. Depending on your interactions with the Services, we may collect:

  • Contact Information: Name, billing and shipping addresses, phone number, email.

  • Financial Information: Credit/debit card details, transaction information, payment confirmations.

  • Account Information: Username, password, security questions, preferences, and settings.

  • Transaction Information: Items viewed, added to cart or wishlist, purchased, returned, or cancelled.

  • Communications: Information you provide in emails, messages, or support inquiries.

  • Device Information: IP address, browser type, network details, and other device identifiers.

  • Usage Information: Interactions with the Services, such as navigation patterns and engagement.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you: During account creation, purchases, or communication.

  • Automatically: Via cookies, tracking technologies, and device interactions with our Services.

  • From Service Providers: Including Shopify and other vendors providing technology, payment processing, analytics, and fulfillment services.

  • From Partners or Third Parties: When you engage with our marketing or promotional partners.

3. How We Use Personal Information

We use your personal information for the following purposes:

  • To Provide and Improve Services: Process payments, fulfill orders, manage accounts, facilitate shipping, returns, exchanges, reviews, and personalized product recommendations.

  • Marketing and Promotions: Send emails, SMS, postal communications, and display online ads based on your shopping activity.

  • Security and Fraud Prevention: Authenticate accounts, detect fraudulent or malicious activity, and maintain a safe shopping environment.

  • Customer Support: Respond to inquiries and provide effective service.

  • Legal Compliance: Comply with applicable laws, investigations, or enforcement proceedings.

4. Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Shopify, payment processors, IT management, analytics, fulfillment, and cloud storage vendors.

  • Marketing Partners: For personalized advertising in accordance with their privacy policies.

  • Consent-Based Sharing: When you request third-party shipping, social media integrations, or other services.

  • Affiliates and Corporate Group: Internal sharing within our corporate structure.

  • Legal Obligations or Business Transactions: For mergers, acquisitions, bankruptcy, legal compliance, or protection of rights.

5. Shopify Relationship

Our Services are hosted on Shopify, which may collect, process, and transfer your information to provide and enhance our Services. Shopify may also use aggregated data for analytics and advertising purposes. For more information on Shopify’s privacy practices, visit Shopify Privacy Policy.

6. Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy or security practices. Information you share on public or third-party platforms may be visible to others.

7. Children’s Data

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe your child has provided information, contact us to request deletion.

8. Security and Retention

While we implement security measures to protect your data, no method is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

9. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, delete, or receive a copy of your personal information.

  • Opt out of promotional communications.

  • Exercise data portability rights.

Requests may require identity verification. No discrimination occurs for exercising your rights. Visit Shopify Privacy Portal for additional rights regarding Shopify-processed data.

10. Complaints

If you have complaints about our privacy practices, contact us at the details below. You may also contact your local data protection authority.

11. International Transfers

Your information may be transferred and processed outside your country of residence, including countries that may have different privacy protections. We comply with recognized transfer mechanisms where required.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions or wish to exercise your rights, contact us at:
Email: sales@mattressmania.ae

Office Address: SleepSoul G.T., Office#409-12, 4th Floor Pinacle Building Shiekh Zayed road Dubai

Address: Lamsat Furniture, Near Clock Roundabout, King Faisal Road, Umm Al Quwain, UQ, AE