Shipping Policy

Mattressmania, part of Sleepsoul G.T., featuring Seeron as our Hero Brand, is committed to delivering your furniture and mattresses safely and efficiently across the UAE.

1. Order Processing

  • All orders placed on Mattressmania’s website are processed within 1–2 business days (excluding weekends and public holidays).

  • You will receive an order confirmation email, followed by a dispatch notification once your order has been shipped.

2. Delivery Timeframe

  • Standard delivery within the UAE is typically completed within 2–5 business days from the date of dispatch, depending on your location.

  • For special promotions, bulk orders, or remote areas, delivery may take longer. Customers will be informed in advance of any delays.

3. Delivery Charges

  • Free delivery is available for mattresses within major UAE cities.

  • For accessories, smaller items, or deliveries outside standard areas, a delivery fee may apply. Any charges will be displayed at checkout before payment.

4. Delivery Restrictions

  • Deliveries are limited to the United Arab Emirates.

  • We do not ship mattresses internationally at this time.

5. Delivery Process

  • Customers must provide complete and accurate delivery details, including building name/number, apartment or villa information, and a valid contact number.

  • Our delivery team will contact you in advance to arrange a convenient delivery time.

  • Customers or an authorized representative must be present at the delivery address to receive and sign for the product.

6. Missed Deliveries

  • If the customer is unavailable at the scheduled delivery time, a re-delivery fee may apply for subsequent attempts.

7. Assembly & Installation

  • For mattresses and bed bases, our delivery team may provide complimentary installation and setup (if applicable).

  • Packaging removal can also be requested at the time of delivery.

8. Damages During Delivery

  • Customers should inspect products upon delivery.

  • Any damage or defects must be reported immediately to the delivery team and noted on the delivery receipt.

  • Claims made after delivery acceptance without remarks may not be honored.

9. Delivery Delays

  • Mattressmania is not responsible for delays caused by circumstances beyond our control, such as traffic, natural disasters, or courier company delays.

10. Contact Us

For any inquiries regarding shipping or delivery, contact our customer support team:
Phone: +971552880535
Email: sales@mattressmania.ae

Office Address: SleepSoul G.T., Office#409-12, 4th Floor Pinacle Building Shiekh Zayed road Dubai

Address: Lamsat Furniture, Near Clock Roundabout, King Faisal Road, Umm Al Quwain, UQ, AE